Consumers

FLOORING PRODUCTS

Questions and warranty issues are handled by the retailer where you purchased your product. Please contact them directly. Proof of purchase is required for all claims.

ALL OTHER PRODUCTS

Please check our product listings for information on warranty handling for your particular product. To contact our customer service department please email us your information using the "Other products support form" to expediate service. If you are unable to access this form - please call us at: 1-800-459-4409 EST. (Bilingual service). Before you make your call please make sure you have 1] the description of your product; 2] proof of sale; 3] details regarding the problem; 4] name and contact information of the owner and installer ready.

Retailers

Our products are guaranteed 100%. If you have any concerns with any of our products please contact your sales representative.