FAQs

FAQ's for Surfaces

I need more cartons of a specific colour – where can I purchase it?

Answer:

If you cannot get more cartons from your original retailer, contact our customer service department at 1-800-459-4409. We can look for other retailers in your area that carry the same product. There are no guarantees, however, and Quality Craft does not keep products in stock.

Are there formaldehyde emissions from vinyl flooring?

Answer:

Formaldehyde is a harmful chemical usually associated with laminate and engineered flooring products. It is not a concern with today’s vinyl flooring. All our vinyl products are verified as formaldehyde free.

What does the thickness and the wear layer thickness mean?

Answer:

Vinyl flooring packaging will show two thicknesses, one for the total product and one for the wear layer. Total thickness will determine how well the vinyl hides subfloor imperfections and is measured in millimeters (or sometimes inches). The wear layer thickness will determine your floor’s durability and is measured in millimeters or in mil. A 0.5 mm (20 mil) wear layer is usually the minimum required for commercial uses.

How do I install vinyl flooring?

Answer:

Vinyl flooring is the most DIY friendly flooring product. We sell many different types of vinyl flooring, ensuring that you can find the installation method that suits your needs and skills. Click products, including click engineered products, are installed by lowering and locking the grooves of each piece into the tongue of the one next to it, similar to laminate flooring. Self-locking installation is similar, but uses the Vinloc self-locking system. Glue down planks and tiles, also known as dry back, are glued to the floor using flooring adhesive. Peel and stick vinyl comes with a self-adhesive backing – simply peel off the paper and stick the piece to the floor. Loose lay vinyl, also known as premium glue down, can be installed without any clicking and minimal gluing. Loose lay vinyl can also be installed using the glue down method.

Can I install vinyl flooring over wood, plywood, particleboard or chipboard?

Answer:

You can install vinyl over wood floors if you put a plywood subfloor on top of it. Do not install glue down or peel and stick products over particleboard, chipboard or any form of embossed floor. Do not install peel and stick products over Lauan (Luan) decorative plywood.

Can I install vinyl flooring over carpet?

Answer:

No, all carpet and padding should be removed completely prior to installation. Rough, heavily textured and/or uneven surfaces may telegraph through the vinyl and distort the finished surface.

Can I install vinyl flooring over radiant heating?

Answer:

Most vinyl flooring can be installed over electric or hydronic radiant heated floors, with the exception of peel and stick or self-locking (Vinloc) products. Loose lay vinyl flooring will need to be glued down if you have a radiant heated floor. Do not turn heat above 29ºC (84ºF).

How much vinyl flooring should I buy?

Answer:

Multiply the length of the room by its width to get its area. Add 10% for waste during installation and for replacement repairs in the future. Divide the total area by the area in each carton to get the number of cartons that you need to purchase.

Do I need to use underlay?

Answer:

Vinyl flooring that is bonded directly to the subfloor, do not require underlay.

What kind of adhesive should I use?

Answer:

For glue down vinyl flooring, use a high tack universal flooring adhesive. For premium glue down/looselay vinyl flooring, use an acrylic based adhesive or double-sided tape.

Do I need to use transition moulding?

Answer:

If you exceed the maximum run length for your click or self-locking vinyl, you will need to use transition moulding. For click vinyl only, you also have the option of adhering the vinyl to you subfloor using the “dri-tac” (full spread method). For the “dri-tac” method, apply a high-tack universal flooring adhesive specifically designed for vinyl plank flooring on the subfloor prior to installation.

How do I make my vinyl flooring last?

Answer:
  • Use protective pads under furniture.

  • Use doormats at entrances to protect the floor from discoloring. Avoid using rubber-backed rugs, as they may stain or discolour the vinyl flooring.

  • Be careful of high heels and the unclipped nails of pets, as they may scratch or damage vinyl flooring.

  • Avoid exposure to direct sunlight for prolonged periods of time. Use drapes or blinds to minimize direct sunlight during peak sunlight hours.

How is vinyl flooring made?

Answer:

Vinyl flooring consists of PVC – a type of plastic – topped with a decorative paper layer and a wear layer. Some vinyl has a felt backing or is reinforced with fiberglass for greater stability. The wear layer may also be treated with aluminum oxide, ceramic bead or nano silver. A variety of finishes are available that are applied to the top of the vinyl, which makes it look more like real wood or tile.

Are there phthalates and heavy metals in vinyl flooring?

Answer:

When creating recycled vinyl flooring, chemicals that contain phthalates and heavy metals are required to keep the vinyl flexible enough to be useable. If this is a concern for you, look for virgin vinyl that contains no recycled materials – these are always ortho-phthalate free.

Is vinyl flooring completely waterproof?

Answer:

Because vinyl is made from PVC, it is completely waterproof by itself. However, glue used during installation may decrease the overall imperviousness of the final floor. Also, a large amount of standing water can seep through the seams between the planks or tiles, and damage your subfloor, just like with other types of flooring. For this reason, you should clean up spills as quickly as possible.

Where can I install vinyl flooring?

Answer:

Vinyl flooring can be installed in almost any room, over a lightly textured or porous surface, or over a well-bonded, solid floor. We do not recommend that you install vinyl in areas where it will be exposed to long-term direct sunlight, such as in sunrooms or solariums. See our FAQ on “Which Flooring Type is Right for Me?” to compare vinyl with hardwood, engineered and laminate flooring.

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Can I install vinyl flooring over concrete?

Answer:

You can install vinyl flooring over concrete that has cured for at least 60 days prior to installation. Glue down and peel and stick products should not be installed on below-grade concrete surfaces where moisture may be a problem.

Can I install vinyl flooring over ceramic tiles?

Answer:

Yes, but you will need to fill grout lines with a leveling compound. Subfloors must be even within 3 mm over 1.82 m (1/8" over 6')

What happens if my first row of planks is not straight?

Answer:

It is very important that your first row be absolutely straight as it is the foundation of your installation. If your first row is not properly aligned or joints are not sealed tightly, there may be gaps between the planks. This will allow residue or unwanted particles to get caught in the grooves and result in poor alignment. Do not continue to install your second row of planks if your first row is installed incorrectly.

What should I do before installing vinyl flooring?

Answer:
  • Read all installation instructions included in your carton before you begin, as improper installation will void warranty.

  • Inspect each vinyl piece for defects under good light conditions. Do not install damaged planks. Our warranties do not cover materials with visible defects once they are installed.

  • Leaving the cartons closed, let your vinyl flooring acclimate in a horizontal position for 48 hours prior to installation. Click engineered vinyl, however, only only needs to acclimate to room temperature.

  • Gather your tools. You will need a saw, utility knife, spacers, pencil, tape measure, ruler and safety goggles. If you are installing a glue down or loose lay vinyl, you will also need flooring adhesive.

  • Make sure the floor is smooth, clean, free of wax, grease, oil or dust and sealed as necessary before laying vinyl. Securely nail all loose boards. All nail heads must be driven down below the surface. Scrape, plane or fill uneven boards, holes or cracks using floor-leveling compound.

  • When installing click and self-locking products, first try clicking together a few pieces while examining the profile in good light. This will help you understand how the pieces fit together and will make it easier for you to install your final floor.

Which direction do I install vinyl flooring?

Answer:

First consider which way the light enters your room, as it is best to install vinyl with the planks running parallel to the light coming in windows or doors. The starter wall should also be as long and straight as possible.

Should I stagger planks during installation?

Answer:

Yes, always stagger vinyl when installing the floor. Start the first row with a full plank, the second row with 2/3 of a plank and the third row with 1/3 of a plank. The distance between joints from one row to the next must be 20 cm (8”) or greater for the remainder of the installation.

How do I clean my vinyl flooring?

Answer:
  • Sweep regularly to remove surface grit and dust. Use a damp cloth or mop to clean up any dirt and footprints.

  • All spills should be cleaned up immediately.

  • Never use wax, polish, abrasive cleaners or scouring agents as they may dull or distort the finish.

What should I do if a plank is damaged?

Answer:

Planks can be replaced or repaired by a flooring professional.

I need more cartons of a specific colour – where can I purchase it?

Answer:

If you cannot get more cartons from your original retailer, contact our customer service department at 1-800-459-4409. We can look for other retailers in your area that carry the same product. There are no guarantees, however, and Quality Craft does not keep products in stock.

What is an AC rating?

Answer:

The AC rating is a standardized measure adopted by The Association of European Producers of Laminate Flooring (ELPF) to measure the hardness of laminate flooring. It is measured by tests of durability such as abrasion resistance, impact resistance, resistance to staining, and resistance to cigarette burns. See the chart below for more information about which AC rating to choose:

  • AC1: For areas that receive very light traffic, such as bedrooms or closets

  • AC2: For typical residential use, such as dining rooms, hallways, foyers and living rooms

  • AC3: For high traffic use, such as small offices and other light commercial locations

  • AC4: For higher traffic commercial use, such as lobbies, boutiques, busy offices and restaurants

  • AC5: For heavy traffic commercial use, such as department stores and public buildings

Are there formaldehyde emissions from laminate flooring?

Answer:

The formaldehyde emissions from laminate flooring are extremely low. Laminate is virtually emission free, registering levels between 0.005 ppm and 0.03 ppm. The maximum emission level for laminate flooring to receive E1 status is 0.1 ppm.

What are “waxed edges”?

Answer:

Laminate with waxed edges are coated on all four sides with a substance that repels moisture and can reduce water damage. Please note that waxed edges do not make laminate waterproof – you should still avoid contact with moisture as much as possible and clean up spills immediately.

Where can I install laminate flooring?

Answer:

You can install laminate flooring in almost any room or over any subfloor in your home. It is, however, not recommended that you install laminate in damp locations such as bathrooms, saunas, rooms with damp concrete, rooms with floor drains, rooms that could potentially flood or anywhere that may require wet mopping. See our FAQ on “Which Flooring Type is Right for Me?” to compare laminate with hardwood, engineered, vinyl and carpet tile flooring.

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Can I install laminate flooring over carpet?

Answer:

No, all carpet and padding should be removed completely prior to installation.

Can I install laminate flooring on steps?

Answer:

Yes, you can install laminate flooring on steps but, for safety, the planks should be glued down with wood glue and the moulding should be nailed down.

How much laminate flooring should I buy?

Answer:

Multiply the length of the room by its width to get its area. Add 10% for waste during installation and for replacement repairs in the future. Divide the total area by the area in each carton to get the number of cartons that you need to purchase.

Do I need to use underlay?

Answer:

Laminate flooring floats and, therefore, there will always be a slight space between it and the subfloor, so you will need to use foam underlay to minimize these gaps. Underlay also helps with subfloor imperfections, prevents uneven or unstable flooring, minimizes hollow sounds when walking on the floor, and mutes sound transmission.

Should I stagger planks during installation?

Answer:

Yes, always stagger the laminate planks when installing the floor. Start the first row with a full plank, the second row with 2/3 of a plank and the third row with 1/3 of a plank. The distance between joints from one row to the next must be 20 cm (8”) or greater for the remainder of the installation.

How do I clean my laminate flooring?

Answer:
  • Sweep, dust or vacuum your laminate floors on a regular basis – once or twice a week. Use a broom with soft bristles and/or a vacuum with the hard floor attachment only. By performing a regular routine, you will remove tough spots, dirt and girt which may cause scratches or stains.
  • Clean and remove spills as soon as they happen as excess water can damage the surface and seep into the seams of the flooring. Use a damp cloth to blot the spill then dry the surface thoroughly.
  • Use a cleaner specially formulated for laminate flooring. Spray a small amount onto a dry cloth or mop to clean up any dirt and footprints. Avoid using excessive moisture, and do not pour or spray directly on to the floor. Too much moisture can cause warping, which is not covered under warranty.
  • Do not use a wet spray microfiber map. Never use ammonia-based products, oil-based detergents, wax, polish or any other household cleaner, as they can damage the finish. Never use scouring agents as they may dull or distort the finish. Do not use a buffing machine of any kind.
  • Be careful using chemical cleaners on laminate flooring with beveled edges. These may stripe the paint of the beveled edge, which is not covered under warranty.

What kind of sealant can I use?

Answer:

Use any sealant that is specifically recommended for laminate flooring.

What should I do if a plank is damaged?

Answer:

If the damaged plank is near the edge of the room, simply take apart the flooring from the edge until you reach the plank. Then install the new plank and the original flooring. If the damaged plank is located in a hard-to-get area, contact a professional installer.

How is laminate flooring made?

Answer:

Laminate flooring is made of wood fibers, wood chips and pulp bonded together under high pressure to create a high-density fiberboard (HDF) core. The top surface of the laminate is printed with a high-resolution photographic image paper, which is then treated with a clear coating or wear layer. A variety of finishes are available.

What is an E1 rating?

Answer:

This rating indicates the amount of formaldehyde released by the laminate floor. E1 is the lowest amount of emission, compared to E2 and E3. All Quality Craft products come with an E1 rating.

What is laminate with “foam”?

Answer:

Laminate with foam comes already attached to the foam underlay that you need to install it. This speeds up the insta­llation process, as you don’t have to first buy and install a separate foam underlay.

What temperature and humidity levels do I need to maintain in my home?

Answer:

Preferable temperature should be approximately 17–23 ˚C (62–73 ˚F) with a relative humidity of 45–60 percent. Humidity should never be able to drop below 30%, as this may cause gapping.

Can I install laminate flooring over concrete?

Answer:

You can install laminate flooring over concrete that has cured for at least 60 days prior to installation. It is crucial to avoid all direct contact between the concrete and the laminate floor because the soil beneath the concrete can transmit humidity into the floor. You must install a 4 mil (or thicker) polyethylene vapor barrier under your foam underlay or use a convenient 2 in 1 foam underlay that has a vapor barrier built-in.

Can I install laminate flooring over radiant heating?

Answer:

Our laminate flooring is suitable for radiant heated floors, but not for electric heated floors. We recommend that an outside thermostat be installed to minimize the effect that rapid changes in temperature will have on the flooring product. 

What happens if my first row of planks is not straight?

Answer:

It is very important that your first row be absolutely straight as it is the foundation of your installation. If your first row is not properly aligned or joints are not sealed tightly, there may be gaps between the planks. This will allow residue or unwanted particles to get caught in the grooves and result in poor alignment. Do not continue to install your second row of planks if your first row is installed incorrectly.

What should I do before installing laminate flooring?

Answer:
  • Read all installation instructions included in your carton before you begin, as improper installation will void warranty.

  • Inspect each laminate plank under good light conditions for defects, for colour or sheen differences, and for debris in the channel. Do not install damaged planks. Our warranties do not cover materials with visible defects once they are installed.

  • Leaving the cartons closed, let your laminate flooring acclimate in a horizontal position for 48 hours prior to installation.

  • Gather your tools. You will need foam underlay (if you have not purchased a laminate product with attached foam) and pressure sensitive polypropylene adhesive tape such as Tuck Tape or equivalent. If installing over a crawlspace or on a concrete floor, you will also need a 4 mil (or thicker) polyethylene vapor barrier or a 2 in 1 foam underlay that has a vapour barrier built in.

  • Ensure your subfloor is dry, clean and even before installation. To check for evenness, hammer a nail into the center of the floor. Tie a string to the nail and push the knot against the floor. Pull the string tight to the farthest corner of the room and examine the floor at eye level for any gaps between the string and floor. Move the string around the perimeter of the room noting any gaps larger than 3 mm (1/8”). Any floor unevenness of more than 3 mm (1/8”) per 1 m (3’2”) must be sanded down or filled with an appropriate filler.

Which direction do I install laminate flooring?

Answer:

First consider which way the light enters your room, as it is best to install laminate with the planks running parallel to the light coming in windows or doors. The starter wall should also be as long and straight as possible.

Do I need to use transition moulding?

Answer:

Yes, use transition moulding where two floors meet, such as in doorways and archways. They protect the edges of flooring, make walking from one floor to another smoother and safer, and give your floor a more finished look.

 

 

How do I make my laminate flooring last?

Answer:
  • Avoid scratches by applying felt pads to your furniture legs and only using soft rubber casters with a minimum of 2.54 cm (1”) of surface contact – replace when worn or dirty.
  • Protect high traffic areas with runners and area rugs.
  • Use mats in front of the kitchen sink and dishwasher to protect against dropped utensils and spills. 

How do I repair minor scratches or nicks?

Answer:

You can use color fill or laminate floor repair paste to repair minor scratches or nicks.

Can I refinish or recoat my laminate?

Answer:

Unlike hardwood flooring, laminate cannot be refinished or recoated. If the laminate is too old or worn, or you want to update the look of your home, you will need to replace the floor.

I need more cartons of a specific colour – where can I purchase it?

Answer:

If you cannot get more cartons from your original retailer, contact our customer service department at 1-800-459-4409. We can look for other retailers in your area that carry the same product. There are no guarantees, however, and Quality Craft does not keep products in stock.

Are there formaldehyde emissions from engineered flooring?

Answer:

The formaldehyde emissions from engineered flooring are extremely low. Engineered flooring is virtually emission free, registering levels less than 0.02 ppm. 

Can I install engineered flooring over concrete?

Answer:

You can install engineered flooring over concrete that has cured for at least 60 days prior to installation. It is crucial to avoid all direct contact between concrete and the engineered floor because the soil beneath the concrete can transmit humidity into the floor. You must therefore install a 4 mil (or thicker) polyethylene vapour barrier. Run poly 5 cm (2”) up the wall and overlap seams 45 cm (18”). Tape seams. 

Can I install engineered flooring over radiant heating?

Answer:

Our engineered flooring is suitable for radiant heated floors. Before installing, turn off heat and wait at least 2–3 days so that the floor has reached room temperature. Once the floor has been installed, turn the heating system on gradually. In the first week, set the temperature to low or medium heat output for 12 hours per day. In the second week, set the temperature to medium heat for 24 hours per day. For the third week, you can regulate the heat as you would normally. The maximum output from the heating cables must not exceed 60 W/m2. The floor’s surface temperature must not exceed 28˚C (82˚F). When using area rugs or runners, the normal surface temperature of the wood may rise higher then recommended. 

How much engineered flooring should I buy?

Answer:

Multiply the length of the room by its width to get its area. Add 10% for waste during installation and for replacement repairs in the future. Divide the total area by the area in each carton to get the number of cartons that you need to purchase.

Do I need to use underlay?

Answer:

With floating installations, there will always be a slight space between the engineered flooring and the subfloor, so you will need to use foam to minimize these gaps. Underlay also helps with subfloor imperfections, prevents uneven or unstable flooring, minimizes hollow sounds when walking on the floor, and mutes sound transmission. Foam underlay, however, is not needed for engineered floors installed glue down, or with tongue and groove engineered flooring installed with staples or nails.

What kind of adhesive should I use?

Answer:

For tongue and groove engineered flooring, you may use a flooring adhesive that is not latex or water-based.

How do I clean my engineered flooring?

Answer:
  • Sweep, dust or vacuum your engineered floors on a regular basis – once or twice a week. Use a broom with soft bristles and/or a vacuum with the hard floor attachment only. Do not use vacuums with a beater bar or power rotary brush head as they can damage your wood floor. By performing a regular routine, you will remove tough spots, dirt and girt which may cause scratches or stains.
  • Use a cleaner specially formulated for hardwood flooring and a terry cloth flooring mop. Apply the cleaner directly to the terry cloth flooring mop, not to the floor! Use a back and forth motion with the mop. When the terry cloth becomes soiled, replace it with a clean one. Cleaning the floor with a soiled cover could cause streaking.
  • Clean and remove spills as soon as they happen as excess water can damage the surface and seep into the seams of the flooring. Use an appropriate floor cleaner and a clean cloth to blot the spill, then dry the surface thoroughly.
  • Never wet or damp mop your wood floors. Water can cause damage to wood flooring. Never use oil soaps, wax, liquid or other household products to clean your floor.

What kind of sealant can I use?

Answer:

Use any sealant that is specifically recommended for wood flooring.

What should I do if a plank is damaged?

Answer:

Any damaged planks should be repaired by a professional installer.

Will the colour of my floor change over time?

Answer:

The colour of your floor will change over time with exposure to sunlight.

How is engineered flooring made?

Answer:

Engineered flooring is made up of layers of hardwood, plywood or HDF core that are stacked and glued together under high temperature and pressure. It is then coated with several layers of aluminum oxide to maximize the life of the finish.

Where can I install engineered flooring?

Answer:

Engineered flooring can be installed in almost any room at any grade level and over most subfloors. Engineered flooring is not suitable for damp rooms such as bathrooms, saunas, rooms with damp concrete, rooms with floor drains or rooms that could potentially flood. See our FAQ on “Which Flooring Type is Right for Me?” to compare engineered with hardwood, laminate, vinyl and carpet tile flooring.

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Can I install engineered flooring over particle board?

Answer:

Particle board is not an acceptable subfloor for staple or nail down installation, but can be used as a subfloor in glue-down or floating installations. Install your new engineered floor at right angles to the existing floor.

What temperature and humidity levels do I need to maintain in my home?

Answer:

Preferable temperature should be approximately 17–23 ˚C (62–73 ˚F) with a relative humidity of 45–60 percent. Humidity should never be able to drop below 30%, as this may cause gapping.

What should I do before installing engineered flooring?

Answer:
  • Read all installation instructions included in your carton before you begin, as improper installation will void warranty.
  • Inspect each plank carefully before installation. Engineered floors are made from natural products and, therefore, may have natural defects – our floors are manufactured in accordance with industry stan­dards, which tolerate up to 5% defect. Natural variations in colour, tone and graining should also be expected. The installer must be selective, and discard or cut off unsuitable pieces. The use of stain, filler, or putty to cor­rect defects during installation is a normal procedure. Our warranties do not cover materials with visible defects once they are installed.
  • Remove the planks from the cartons, spread them out and allow them to acclimate in a horizontal position for 48 hours prior to installation.
  • Gather your tools. You will need foam underlay, a pressure sensitive polypropylene adhesive tape such as Tuck Tape or equivalent, spacers, a saw, a hammer, a utility knife, a pencil, a tape measure and a ruler. If installing over concrete, you must install a moisture barrier between the subfloor and the engineered flooring.
  • Subfloors must be carefully checked for moisture problems. Acceptable conditions are: less than 3 lbs./100 sq. ft./24 hrs. on calcium chloride test OR less than a reading of 5.0 on a Trames Concrete Moisture Encounter (moisture meter). Any moisture problems need to be solved before installation.
  • Ensure your subfloor is even before installation. To check for evenness, hammer a nail into the center of the floor. Tie a string to the nail and push the knot against the floor. Pull the string tight to the farthest corner of the room and examine the floor at eye level for any gaps between the string and floor. Move the string around the perimeter of the room noting any gaps larger than 3 mm (1/8”). Any floor unevenness of more than 3 mm (1/8”) per 1 m (3’2”) must be sanded down or filled with an appropriate filler.
  • Carpet staples or glue residue must be removed and the subfloor must be clean.

Which direction do I install engineered flooring?

Answer:

First consider which way the light enters your room, as it is best to install engineered flooring with the planks running parallel to the light coming in windows or doors. The starter wall should also be as long and straight as possible.

What happens if my first row of planks is not straight?

Answer:

It is very important that your first row be absolutely straight as it is the foundation of your installation. If your first row is not properly aligned or joints are not sealed tightly, there may be gaps between the planks. This will allow residue or unwanted particles to get caught in the grooves and result in poor alignment. Do not continue to install your second row of planks if your first row is installed incorrectly.

How do I make my engineered flooring last?

Answer:
  • Avoid scratches by applying felt pads to your furniture legs and only using soft rubber casters with a minimum of 2.54 cm (1”) of surface contact – replace when worn or dirty.
  • Use protective mats at all exterior entrances.
  • Avoid wearing spiked heels or shoes in need of repair, as they can severely damage your floor.
  • Keep your pet’s nails trimmed to avoid scratching.

How do I repair minor scratches or nicks?

Answer:

You can use colour fill or floor repair paste to repair minor scratches or nicks.

Can I refinish or recoat my engineered floor?

Answer:

Most engineered surfaces do not need to be refinished. If refinishing or sanding is desired, it should only be done by a professional installer. How many times you can refinish depends on the thickness of the veneer. For example, if your floor has a 2 mm layer of veneer, you can typically sand it 1–2 times.

I need more cartons of a specific colour – where can I purchase it?

Answer:

If you cannot get more cartons from your original retailer, contact our customer service department at 1-800-459-4409. We can look for other retailers in your area that carry the same product. There are no guarantees, however, and Quality Craft does not keep products in stock.

What is a Janka hardness rating?

Answer:

Hardwood flooring is tested on the Janka hardness rating scale. The procedure measures the force needed to lodge a 0.444-inch steel ball into the wood species to a depth of half the ball’s diameter. The harder the species of wood is, the higher the rating will be.

Can I install hardwood flooring over concrete?

Answer:

You can install hardwood flooring over concrete that has cured for at least 60 days prior to installation. It is crucial to avoid all direct contact between the concrete and the hardwood floor because the soil beneath the concrete can transmit humidity into the floor. You must install a moisture barrier. We also recommend installing a moisture-resistant wood subfloor over the moisture barrier, then installing the hardwood flooring.

 

What temperature and humidity levels do I need to maintain in my home?

Answer:

Preferable temperature should be approximately 17–23 ˚C (62–73 ˚F) with a relative humidity of 35–55 percent. Humidity should never be able to drop below 30%, as this may cause gapping. We recommend using a humidifier during the winter, as wood and electrical heating tends to dry the air. 

Will my hardwood flooring show colour variations?

Answer:

Yes, hardwood flooring is made of natural wood, so it is a good idea to use planks from several different cartons when installing your floor.

 

How much hardwood flooring should I buy?

Answer:

Multiply the length of the room by its width to get its area. Add 10% for waste during installation and for replacement repairs in the future. Divide the total area by the area in each carton to get the number of cartons that you need to purchase.

Do I need to use a moisture barrier?

Answer:

Hardwood flooring requires a moisture barrier be laid down first to prevent any moisture from getting to the floor.

Which direction do I install hardwood flooring?

Answer:

The preferred choice is to run hardwood planks from the main entrance of a home or room toward the opposite wall, or along the longest dimension of the room. You also need to install the planks perpendicular to the floor joists in a house with a plywood subfloor. Installing them parallel creates the possibility that the floor will sag between the joists and open gaps between the boards. If you prefer a layout that requires the boards to run parallel to the joists, you need to shore up the subfloor by adding a layer of 9.5 mm (3/8”) plywood. 

What kind of sealant can I use?

Answer:

Use any sealant that is specifically recommended for wood flooring.

What should I do if a plank is damaged?

Answer:

Any damaged planks should be repaired by a professional installer.

How do I repair minor scratches or nicks?

Answer:

For scratches, nicks and small chips, use color fill or flooring repair paste. Rub with steel wool or light sandpaper, rub in mineral spirits and let dry, fill, sand and apply varnish or polyurethane. For larger chips, you may consider replacing the entire plank.


How is hardwood flooring made?

Answer:

Hardwood flooring is made of a wood backing with a wood wear surface, or solid wood, coated with several layers of aluminum oxide.

Where can I install hardwood flooring?

Answer:

You can install hardwood flooring in almost any room that is above grade, with some exceptions, as long as it is installed over a 12.7 mm (½”) or thicker plywood subfloor. It is not recommended that you install hardwood in damp locations such as bathrooms, saunas, rooms with damp concrete, rooms with floor drains, rooms that could potentially flood or anywhere that may require wet mopping. Hardwood flooring is not suitable for below grade installations, such as in basements. See our FAQ on “Which Flooring Type is Right for Me?” to compare hardwood with engineered, laminate, vinyl and carpet tile flooring.

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Can I install hardwood flooring over radiant heating?

Answer:

No, hardwood flooring is not suitable for installation over radiant heating.

Can I install hardwood flooring if I have pets?

Answer:

Hardwood flooring is not designed for the abuse a pet can cause and long claws can leave scratches in the finish. If you have pets, wee recommend keeping their nails well-trimmed.

Can I use throw rugs with hardwood flooring?

Answer:

Yes, but certain precautions should be taken. Make sure all rugs are non-staining. Some dyes used in rugs may bleed through onto your floor and discolour the surface of the hardwood floor. Also, be sure the rug does not have a rough backing material that may scratch the surface of the floor. Clean dirt and debris from under the rug regularly and move the rug to different locations occasionally.

What should I do before installing hardwood flooring?

Answer:
  • Read all installation instructions included in your carton before you begin, as improper installation will void warranty.
  • Inspect each plank carefully before installation. Hardwood is made from natural products and, therefore, may have natural defects – our floors are manufactured in accordance with industry stan­dards, which tolerate up to 5% defect. Natural variations in colour, tone and graining should also be expected. The installer must be selective, and discard or cut off unsuitable pieces. The use of stain, filler, or putty to cor­rect defects during installation is a normal procedure. Our warranties do not cover materials with visible defects once they are installed.  
  • Remove the planks from the cartons and let them acclimate in the room for 72 hours prior to installation.
  • Gather your tools. You will need a circular saw, a hand saw, a power nailer, measuring tape, chalk line or spacers, a wax stick or putty, a mallet, a hammer, a nail punch, 7D or 8D nails, a pull bar and a tap­ping block. If installing over concrete, you must install a moisture barrier between the subfloor and the hard­wood flooring.
  • Subfloors must be carefully checked for moisture problems. Acceptable conditions are: less than 3 lbs./100 sq. ft./24 hrs. on calcium chloride test OR less than a reading of 5.0 on a Trames Concrete Moisture Encounter (moisture meter). To correct any subfloor prob­lems concerning moisture, either wait until the subfloor dries to specifications or use an appropriate moisture barrier.
  • Ensure your subfloor is even before installation. To check for evenness, hammer a nail into the center of the floor. Tie a string to the nail and push the knot against the floor. Pull the string tight to the farthest corner of the room and examine the floor at eye level for any gaps between the string and floor. Move the string around the perimeter of the room noting any gaps larger than 3 mm (1/8”). Any floor unevenness of more than 3 mm (1/8”) per 1 m (3’2”) must be sanded down or filled with an appropriate filler.
  • Nail or screw any loose areas that may squeak and replace any damaged areas. Remove any existing baseboards or moldings.
  • Clean the surface with broom or vacuum and ensure that it is dry and free of wax, grease, paint or other debris.

What happens if my first row of planks is not straight?

Answer:

It is very important that your first row be absolutely straight as it is the foundation of your installation. If your first row is not properly aligned or joints are not sealed tightly, there may be gaps between the planks. This will allow residue or unwanted particles to get caught in the grooves and result in poor alignment. Do not continue to install your second row of planks if your first row is installed incorrectly.

How do I clean my hardwood flooring?

Answer:
  • Sweep, dust or vacuum your hardwood floors on a regular ba­sis – once or twice a week. By performing a regular routine, you will remove tough spots, dirt and girt which may cause scratches or stains.
  • Clean and remove spills as soon as they happen as excess water can damage the surface and seep into the seams of the floor­ing. Use a soft cloth or wet/dry vacuum to remove the spill, then dry the surface thoroughly.
  • Your hardwood flooring should be cleaned periodically with a professional wood floor clean­ing product recommended by a wood flooring professional.
  • Do not use wet mops mixed with oil-soap detergent, water or any other cleaning material to wash your floor. 

How do I make my hardwood flooring last?

Answer:
  • Use rugs and carpet runners in areas with high traffic. Make sure to clean and vacuum rugs thoroughly to keep dirt from fil­tering down and scratching the hardwood underneath.
  • Use mats near sinks and dish­washers to protect the floor from spills and other kitchen mishaps.
  • Attach felt pads or soft rubber casters to the bottom of furniture to protect against scrapes and scratches.
  • Keep your pet’s nails trimmed regularly to avoid scratching.
  • Use a humidifier in winter months to minimize gaps.

What causes gapping, cracking, cupping, squeaking and loose planks?

Answer:

Gapping, cracking and cupping are usually caused by improper humidity levels. Be sure to maintain the recommended humidity levels. Squeaking and loose planks are often signs of inadequate nailing, installation over improper sub-floors or problems with the adhesive.

Will the colour of my floor change over time?

Answer:

Most floors will change in colour over a period of time, but to what extent depends largely on the species of wood and where it is situated. If your floor is in a room where there is a lot of sunlight, then the colour change may be more noticeable.

I need more cartons of a specific colour – where can I purchase it?

Answer:

If you cannot get more cartons from your original retailer, contact our customer service department at 1-800-459-4409. We can look for other retailers in your area that carry the same product. There are no guarantees, however, and Quality Craft does not keep products in stock.

What does “pile height” mean?

Answer:

Pile height is a measure of the length of the carpet fiber. Carpet tiles with multi-level construction have a range of pile heights from the shortest fiber to the longest fiber. Unlike other flooring types, shorter is better in terms of durability, so use carpets with shorter pile heights in commercial, heavy traffic areas such as offices. Carpets with higher pile heights, however, are more plush and are more suitable for residential uses.

Where can I install carpet tiles?

Answer:

You can install carpet tiles in almost in any room and over most common subfloors. We do not recommend installing carpet tile in areas that could become damp or where moisture could accumulate. Moisture could result in mold and mildew growth, or installation failure. See our FAQ on “Which Flooring Type is Right for Me?” to compare carpet tile with laminate, hardwood, engineered and vinyl flooring.

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Can I install carpet tiles over terrazzo or marble flooring?

Answer:

Yes, you can install carpet tiles over terrazzo or marble.

Can I install carpet tiles over concrete?

Answer:

You can install carpet tiles over concrete that has cured for at least 90 days prior to installation and that has been sealed with a water-based concrete sealer. The backing of the carpet tile can react with unsealed concrete, causing adherence problems or poor indoor air quality.  

Can I install carpet tiles over radiant heating?

Answer:

Our carpet tiles are suitable for radiant heated floors. Turn the radiant heating system off at least 24 hours before installation. It can then be gradually brought back up to temperature starting 48 hours after installation. Make sure that the heating circuit is completely waterproof.

What should I do before installing carpet tiles?

Answer:
  • Read all installation instructions included in your carton before you begin, as improper installation will void warranty.
  • Inspect each carpet tile for defects before installation. Do not install tiles with defects. Our warranties do not cover materials with visible defects once they are installed.
  • Allow your cartons to acclimate to the environment of the installation area for 24 hours prior to installation. Preferable temperature should be approximately 20˚C (68 ˚F) with a relative humidity of 10–65 percent. These conditions will need to remain constant for at least 48 hours after installation.
  • Gather your tools. You will need a carpet knife, carpenter’s square or straight edge, tape measure, chalk line, 34–45 kg (75–100 lb) roller, and carpet tape, dry tack or pressure-sensitive adhesive recommended for the type of backing on your carpet tile
  • All existing subfloors must be clean, solid, smooth, level, dry and securely attached. Vacuum or sweep to remove any dust, dirt or debris. Remove and replace any broken, damaged or loose planks or tiles. Scrape, plane or fill uneven boards, holes or cracks using floor-leveling compound. Also level all grout lines with floor-leveling compound. Glossy surfaces should be sanded to improve adhesive bond.
  • Any incompatible adhesives, such as latex or cut back adhesives, must be removed from the floor by sanding or scraping, or be covered with an approved adhesive sealer.
  • Perform moisture and alkalinity tests prior to starting the installation. We recommend that moisture content not exceed 1.4 kg per 92 m2 (3 lbs per 1000 ft2) per 24 hours and that the pH level not exceed 9.

Which direction do I install carpet tiles?

Answer:

The advantage of carpet tile flooring is that you get to decide on your own pattern and design. You can even mix different colours together. A draughtboard layout where each tile is rotated 90 degrees from the ones next to it works well with almost any décor, if you need help deciding. Arrows on the back of the tiles help you make sure that the tiles are facing in the direction you want. 

 

How do I clean my carpet tiles?

Answer:
  • Vacuum high traffic areas daily with an upright vacuum and vacuum all areas weekly.
  • Perform periodic deep cleaning – such as steam cleaning or dry powder treatment – to remove soil and dirt buildups.
  • While carpet tiles do have a stain resistant finish, you should clean up spills as soon as possible and perform daily spot cleaning. Check any detergents and solvents first on an inconspicuous area by putting a few dots on a white cloth and dabbing it on the carpet. If the colour of the carpet transfers to the white cloth, do not use that cleaning agent. To clean up spills, apply the cleaning agent to a cloth and blot the stained area until the spill is removed. Do not rub. Wet/dry vacuums are useful for cleaning up large spills.

How do I repair minor damage such as snags, yarn bundles, loose fibers or entangled fibres?

Answer:
  • To remove excess yarn bundles, stand the tufts up between your fingers and clip them so that they match the height of the rest of the carpet.
  • Snags, loose fibers and balls of entangled fibers can be clipped off. Never pull them off.

How is carpet tile flooring made?

Answer:

Carpet tiles are made by adding a bitumen, PVC or cushion backing to nylon or polypropylene carpet fibers. 

What are the different backing types?

Answer:

We offer carpet tiles with PVC, bitumen, or cushion backings. PVC is the most cost effective choice. Bitumen is the most popular type, as it provides greater dimensional stability, is more recyclable and is more flame resistant compared to PVC. Cushion backings are more comfortable, absorb impact better and last longer.

Can I install carpet tiles over wood flooring?

Answer:

Carpet tiles can be installed over wood or plywood. We do not recommend that you install carpet tiles over unfinished, waxed or varnished wood floors, as the backing of the carpet tiles may cause discoloration or staining. Test any wood finishes for compatibility with the type of adhesive chosen, and remove the finish and seal the wood, if necessary.

Can I install carpet tiles over vinyl flooring?

Answer:

Do not install carpet tiles over sheet vinyl.

Can I install carpet tiles over other carpet?

Answer:

No, do not install over carpet or carpet padding.

How much carpet tile flooring should I buy?

Answer:

Multiply the length of the room by its width to get its area. Add 10% for waste during installation and for replacement repairs in the future. Divide the total area by the area in each carton to get the number of cartons that you need to purchase.

Do I need to use padding or underlay?

Answer:

No, the backing of the carpet tiles supply enough cushion and structural integrity, so it not recommended that you use any padding or underlay.

What kind of adhesive should I use?

Answer:

Use carpet tape, dry tack or pressure-sensitive adhesive recommended for the type of backing on your carpet tile.

How do I make my carpet tile flooring last?

Answer:
  • Shift furniture regularly to prevent depressions in the surface of the carpet. If depressions occur, brush the area with your fingertips to loosen the tufts. Difficult depressions can be removed by holding a steam iron above the carpet, then brushing the tufts to blend with the rest of the carpet. Do not let the iron or moisture come into contact with the carpet.
  • Make sure that the casters on furniture are the flat round type and have a 25.4 mm (1") minimum width. Always use chair pads under casters.
  • When heavy furniture or wheeled traffic is moved over the tiles, use a plywood runner to prevent tile shifting.

What should I do if a carpet tile is damaged?

Answer:

A damaged carpet tile can easily be removed and replaced with a new carpet tile. 

What types of underlay are available?

Answer:

Underlay is a layer of material directly beneath your flooring, to separate it from the subfloor. We offer many different types of underlay, including foam, felt, rubber, cork and acoustic underlay, as well as floor protection pads.

What other advantages does underlay have?

Answer:

Underlay also provides protection from moisture, increases comfort under foot, mutes sound transmission and provides thermal insulation.

Can I reuse my existing underlay with my new floor?

Answer:

We do not recommend using old underlay, as it will have the same wear patterns as your old floor. Buy new underlay with each new installation.

 

How should I install underlay?

Answer:

Overlap edges and tape seams.

Do I need to use underlay?

Answer:

Engineered and laminate flooring will need an underlay. Because these flooring types are “floating,” there will always be a slight space between the flooring and the subfloor. Underlay minimizes these gaps, as well as helps with subfloor imperfections, prevents uneven or unstable flooring, and minimizes hollow sounds when walking on the floor. Some laminate flooring comes with pre-attached foam – these do not require underlay. Hardwood flooring, vinyl flooring and carpet tiles that are bonded directly to the subfloor do not require an underlay.

What type of underlay should I choose?

Answer:

For laminate flooring without attached foam, we recommend foam or acoustic underlay. For engineered flooring, we recommend foam, felt, rubber or cork underlay.

Which direction should I run the underlay?

Answer:

In most cases, it is best to run the underlay in the same direction as the flooring planks.

Can I use nails or other fasteners with underlay?

Answer:

No, do not use nails or other fasteners that drill through the underlay. This will allow moisture to pass through the underlay layer and reduce its use as a moisture barrier.