FAQ's for Surfaces

How do I make a warranty claim on a flooring product?


Please fill out the attached form and email it to our customer service department at custsupport@qualitycraft.com. Also include your proof of purchase and the photos requested on the form. 

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How is carpet tile flooring made?


Carpet tiles are made by adding a bitumen, PVC or cushion backing to nylon or polypropylene carpet fibers. 

What are the different backing types?


We offer carpet tiles with PVC, bitumen, or cushion backings. PVC is the most cost effective choice. Bitumen is the most popular type, as it provides greater dimensional stability, is more recyclable and is more flame resistant compared to PVC. Cushion backings are more comfortable, absorb impact better and last longer.

Can I install carpet tiles over wood flooring?


Carpet tiles can be installed over wood or plywood. We do not recommend that you install carpet tiles over unfinished, waxed or varnished wood floors, as the backing of the carpet tiles may cause discoloration or staining. Test any wood finishes for compatibility with the type of adhesive chosen, and remove the finish and seal the wood, if necessary.

Can I install carpet tiles over vinyl flooring?


Do not install carpet tiles over sheet vinyl.

Can I install carpet tiles over other carpet?


No, do not install over carpet or carpet padding.

How much carpet tile flooring should I buy?


Multiply the length of the room by its width to get its area. Add 10% for waste during installation and for replacement repairs in the future. Divide the total area by the area in each carton to get the number of cartons that you need to purchase.

Do I need to use padding or underlay?


No, the backing of the carpet tiles supply enough cushion and structural integrity, so it not recommended that you use any padding or underlay.

What kind of adhesive should I use?


Use carpet tape, dry tack or pressure-sensitive adhesive recommended for the type of backing on your carpet tile.

How do I make my carpet tile flooring last?

  • Shift furniture regularly to prevent depressions in the surface of the carpet. If depressions occur, brush the area with your fingertips to loosen the tufts. Difficult depressions can be removed by holding a steam iron above the carpet, then brushing the tufts to blend with the rest of the carpet. Do not let the iron or moisture come into contact with the carpet.
  • Make sure that the casters on furniture are the flat round type and have a 25.4 mm (1") minimum width. Always use chair pads under casters.
  • When heavy furniture or wheeled traffic is moved over the tiles, use a plywood runner to prevent tile shifting.

What should I do if a carpet tile is damaged?


A damaged carpet tile can easily be removed and replaced with a new carpet tile. 

I need more cartons of a specific colour – where can I purchase it?


If you cannot get more cartons from your original retailer, contact our customer service department at 1-800-459-4409. We can look for other retailers in your area that carry the same product. There are no guarantees, however, and Quality Craft does not keep products in stock.

What does “pile height” mean?


Pile height is a measure of the length of the carpet fiber. Carpet tiles with multi-level construction have a range of pile heights from the shortest fiber to the longest fiber. Unlike other flooring types, shorter is better in terms of durability, so use carpets with shorter pile heights in commercial, heavy traffic areas such as offices. Carpets with higher pile heights, however, are more plush and are more suitable for residential uses.

Where can I install carpet tiles?


You can install carpet tiles in almost in any room and over most common subfloors. We do not recommend installing carpet tile in areas that could become damp or where moisture could accumulate. Moisture could result in mold and mildew growth, or installation failure. See our FAQ on “Which Flooring Type is Right for Me?” to compare carpet tile with laminate, hardwood, engineered and vinyl flooring.

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Can I install carpet tiles over terrazzo or marble flooring?


Yes, you can install carpet tiles over terrazzo or marble.

Can I install carpet tiles over concrete?


You can install carpet tiles over concrete that has cured for at least 90 days prior to installation and that has been sealed with a water-based concrete sealer. The backing of the carpet tile can react with unsealed concrete, causing adherence problems or poor indoor air quality.  

Can I install carpet tiles over radiant heating?


Our carpet tiles are suitable for radiant heated floors. Turn the radiant heating system off at least 24 hours before installation. It can then be gradually brought back up to temperature starting 48 hours after installation. Make sure that the heating circuit is completely waterproof.

What should I do before installing carpet tiles?

  • Read all installation instructions included in your carton before you begin, as improper installation will void warranty.
  • Inspect each carpet tile for defects before installation. Do not install tiles with defects. Our warranties do not cover materials with visible defects once they are installed.
  • Allow your cartons to acclimate to the environment of the installation area for 24 hours prior to installation. Preferable temperature should be approximately 20˚C (68 ˚F) with a relative humidity of 10–65 percent. These conditions will need to remain constant for at least 48 hours after installation.
  • Gather your tools. You will need a carpet knife, carpenter’s square or straight edge, tape measure, chalk line, 34–45 kg (75–100 lb) roller, and carpet tape, dry tack or pressure-sensitive adhesive recommended for the type of backing on your carpet tile
  • All existing subfloors must be clean, solid, smooth, level, dry and securely attached. Vacuum or sweep to remove any dust, dirt or debris. Remove and replace any broken, damaged or loose planks or tiles. Scrape, plane or fill uneven boards, holes or cracks using floor-leveling compound. Also level all grout lines with floor-leveling compound. Glossy surfaces should be sanded to improve adhesive bond.
  • Any incompatible adhesives, such as latex or cut back adhesives, must be removed from the floor by sanding or scraping, or be covered with an approved adhesive sealer.
  • Perform moisture and alkalinity tests prior to starting the installation. We recommend that moisture content not exceed 1.4 kg per 92 m2 (3 lbs per 1000 ft2) per 24 hours and that the pH level not exceed 9.

Which direction do I install carpet tiles?


The advantage of carpet tile flooring is that you get to decide on your own pattern and design. You can even mix different colours together. A draughtboard layout where each tile is rotated 90 degrees from the ones next to it works well with almost any décor, if you need help deciding. Arrows on the back of the tiles help you make sure that the tiles are facing in the direction you want. 


How do I clean my carpet tiles?

  • Vacuum high traffic areas daily with an upright vacuum and vacuum all areas weekly.
  • Perform periodic deep cleaning – such as steam cleaning or dry powder treatment – to remove soil and dirt buildups.
  • While carpet tiles do have a stain resistant finish, you should clean up spills as soon as possible and perform daily spot cleaning. Check any detergents and solvents first on an inconspicuous area by putting a few dots on a white cloth and dabbing it on the carpet. If the colour of the carpet transfers to the white cloth, do not use that cleaning agent. To clean up spills, apply the cleaning agent to a cloth and blot the stained area until the spill is removed. Do not rub. Wet/dry vacuums are useful for cleaning up large spills.

How do I repair minor damage such as snags, yarn bundles, loose fibers or entangled fibres?

  • To remove excess yarn bundles, stand the tufts up between your fingers and clip them so that they match the height of the rest of the carpet.
  • Snags, loose fibers and balls of entangled fibers can be clipped off. Never pull them off.