What type of flooring should I purchase?
Do I need to use underlay?
Engineered and laminate flooring will need an underlay. Because these flooring types are “floating,” there will always be a slight space between the flooring and the subfloor. Underlay minimizes these gaps, as well as helps with subfloor imperfections, prevents uneven or unstable flooring, and minimizes hollow sounds when walking on the floor. Some laminate flooring comes with pre-attached foam – these do not require underlay. Hardwood flooring, vinyl flooring and carpet tiles that are bonded directly to the subfloor do not require an underlay.
What kind of flooring adhesive should I use?
For glue down vinyl flooring, use a high tack universal flooring adhesive. For premium glue down/looselay vinyl flooring, use an acrylic based adhesive or double-sided tape. For tongue and groove engineered flooring, you may use a flooring adhesive that is not latex or water-based. For carpet tile, use carpet tape, dry tack or pressure-sensitive adhesive recommended for the type of backing on your carpet tile. Never glue down laminate and hardwood flooring, or other types of vinyl or engineered flooring.
How much flooring should I buy?
Multiply the length of the room by its width to get its area. Add 10% for waste during installation and for replacement repairs in the future. Divide the total area by the area in each carton to get the number of cartons that you need to purchase.
I need more cartons of a specific color – where can I purchase them?
If you cannot get more cartons from your original retailer, contact our customer service department at 1-800-459-4409. We can look for other retailers in your area that carry the same product. There are no guarantees, however, and Quality Craft does not usually keep products in stock.
How do I make a warranty claim on a flooring product?
Click here to download our Flooring Claim Form. Please fill out the form and email it to our customer service department at firstname.lastname@example.org. Also include your proof of purchase and the photos requested on the form.